Dentistry used to be about teeth and gums. When dentistry was about teeth and gums, there were dozens of rational…
“Smart Leaders, Smarter Teams” Roger Schwarz, Ph.D. 272 pages Available on Audible: 7 hours 53 minutes The Wisdom in this…
Why does empathy matter in a dental office? When a service is merely trading time, and effort for money empathy…
Years ago I listened to a dental practice consultant (Kirk Behrendt) say one of the most important mantras for a…
OARS Click on the link above to view a slide deck on the motivational interviewing technique referred to as OARS.
“Humble Inquiry: The Gentle Art of Asking Instead of Telling” Edgar Schein 110 pages Available on Audible: 3 hours 30…
Dentists love to fix things. I know several dentists who find doing dentistry therapeutic, like pottery or painting. They can…
Click on the links (in RED) below to view short slide decks that can be used as a reference in…