As a multi-practice owner, I have the opportunity to listen in on many different dentists case conversations. It is possible…
Dental assistants are the backbone of a dental practice. Dental assistants work in an emotionally charged environment, not only are…
Why does empathy matter in a dental office? When a service is merely trading time, and effort for money empathy…
Years ago I listened to a dental practice consultant (Kirk Behrendt) say one of the most important mantras for a…
5 Principles of Collections Click on the link above to explore the 5 principles of collections. Practice Financially Arranged Dentistry…
In part one we discovered that fear, laziness, ignorance, ambivalence and lack of skill are the main root causes of…
What happens when quality is not the constant? The simple answer is a loss of trust. We lose trust with…
It has been said that goal setting is the master skill of success. Goal setting is not making a resolution or…
Dentists love to fix things. I know several dentists who find doing dentistry therapeutic, like pottery or painting. They can…
Click on the links (in RED) below to view short slide decks that can be used as a reference in…
Everyone is familiar with the concept of practice in medicine and dentistry. We know that the craft of delivering care…
Most dentists thoroughly enjoy the technical aspects of their profession. We get excited about anything that makes our work better,…
Thoughts on the people that allow your business to grow Excess human resources (employees) offer advantages to performance and should…