Dental assistants are the backbone of a dental practice. Dental assistants work in an emotionally charged environment, not only are…
Why does empathy matter in a dental office? When a service is merely trading time, and effort for money empathy…
Making it Fit Once the patient and the doctor have agreed upon a plan, the financial coordinator is introduced to…
Once the patient and the doctor have agreed upon a treatment plan, there needs to be an introduction of the…
Years ago I listened to a dental practice consultant (Kirk Behrendt) say one of the most important mantras for a…
Early in my dental career, I was exposed to Malcolm Gladwell’s best selling book The Tipping Point. Gladwell tells a…
In part one we discovered that fear, laziness, ignorance, ambivalence and lack of skill are the main root causes of…
What happens when quality is not the constant? The simple answer is a loss of trust. We lose trust with…
Every day something happens in your organization from which others could learn. Every day these stories, these moments of learning…
Thoughts on the people that allow your business to grow Excess human resources (employees) offer advantages to performance and should…