Dentistry used to be about teeth and gums. When dentistry was about teeth and gums, there were dozens of rational…
As a multi-practice owner, I have the opportunity to listen in on many different dentists case conversations. It is possible…
“Smart Leaders, Smarter Teams” Roger Schwarz, Ph.D. 272 pages Available on Audible: 7 hours 53 minutes The Wisdom in this…
Dental assistants are the backbone of a dental practice. Dental assistants work in an emotionally charged environment, not only are…
Why does empathy matter in a dental office? When a service is merely trading time, and effort for money empathy…
Making it Fit Once the patient and the doctor have agreed upon a plan, the financial coordinator is introduced to…
Once the patient and the doctor have agreed upon a treatment plan, there needs to be an introduction of the…
Years ago I listened to a dental practice consultant (Kirk Behrendt) say one of the most important mantras for a…
Early in my dental career, I was exposed to Malcolm Gladwell’s best selling book The Tipping Point. Gladwell tells a…
AGD Hands On Photo 2017 Handout click on link above to see selected slides from the hands on photography class…
5 Principles of Collections Click on the link above to explore the 5 principles of collections. Practice Financially Arranged Dentistry…
Sloppy Prep I remember in a basic computer class in grade school where the teacher explained the theory of “Garbage…
Not too long ago I went to have my car serviced. While I was waiting in the lobby, the service…
Associate Dentist Development Click on the link above to view the slides from the presentation: “Building Associate Dentists’ Confidence in the…
In a previous post I discussed the benefit of using CEREC technology as a useful tool in deliberate practice. The…
In part one we discovered that fear, laziness, ignorance, ambivalence and lack of skill are the main root causes of…
What happens when quality is not the constant? The simple answer is a loss of trust. We lose trust with…
OARS Click on the link above to view a slide deck on the motivational interviewing technique referred to as OARS.
Every day something happens in your organization from which others could learn. Every day these stories, these moments of learning…
It has been said that goal setting is the master skill of success. Goal setting is not making a resolution or…
“Humble Inquiry: The Gentle Art of Asking Instead of Telling” Edgar Schein 110 pages Available on Audible: 3 hours 30…
CEREC: A Powerful Tool For Deliberate Practice In a previous articleThe Deliberate Practice of Healthcare, we discussed how deliberate practice…
Dentists love to fix things. I know several dentists who find doing dentistry therapeutic, like pottery or painting. They can…
Click on the links (in RED) below to view short slide decks that can be used as a reference in…
Everyone is familiar with the concept of practice in medicine and dentistry. We know that the craft of delivering care…
Most dentists thoroughly enjoy the technical aspects of their profession. We get excited about anything that makes our work better,…
Thoughts on the people that allow your business to grow Excess human resources (employees) offer advantages to performance and should…