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Scott Cairns, D.D.S.

A Resource for Dental Professionals
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Author: scottcairnsdds

Video Microscope – a Powerful Tool for Co-Discovery

April 11, 2019 scottcairnsdds Leave a comment

Dentistry used to be about teeth and gums. When dentistry was about teeth and gums, there were dozens of rational…

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Posted in: Uncategorized Filed under: Case Acceptance, Co-Discovery, Dental Microscope, Patient Communication, Patient Conversations

4 Ways Dentists Interact with Patients

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As a multi-practice owner, I have the opportunity to listen in on many different dentists case conversations. It is possible…

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Posted in: Dentist Growth & Development Filed under: Case Acceptance, Dental Practice Management

Applied Wisdom: “Smart Leaders, Smarter Teams”

November 28, 2018 scottcairnsdds Leave a comment

“Smart Leaders, Smarter Teams” Roger Schwarz, Ph.D. 272 pages Available on Audible: 7 hours 53 minutes The Wisdom in this…

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Posted in: Applied Wisdom Filed under: Book Review, Case Acceptance, Leadership, Motivational Interviewing, Patient Communication

What Your Dental Assistants Want in a Dentist

November 23, 2018 scottcairnsdds Leave a comment

Dental assistants are the backbone of a dental practice. Dental assistants work in an emotionally charged environment, not only are…

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Posted in: Dental Practice Management Filed under: Dental Assistants, Dental Office Micro-Culture, Dental Practice Management, Talent

Empathy in Dentistry

November 21, 2018 scottcairnsdds Leave a comment

Why does empathy matter in a dental office? When a service is merely trading time, and effort for money empathy…

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Posted in: Dental Practice Management Filed under: Changing Landscape of Dental Practice, Dental Empathy, Dental Practice Management, Financial Coordinators, Patient Communication, Treatment Planning Dentistry

How to Make Dentistry Affordable For Your Patients Part Three–Making it Fit

November 17, 2018 scottcairnsdds Leave a comment

Making it Fit Once the patient and the doctor have agreed upon a plan, the financial coordinator is introduced to…

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Posted in: Dental Practice Management Filed under: Case Acceptance, Dental Systems, Financial Coordinators

How to Make Dentistry Affordable For Your Patients Part Two-Transitioning

November 12, 2018 scottcairnsdds Leave a comment

Once the patient and the doctor have agreed upon a treatment plan, there needs to be an introduction of the…

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Posted in: Dental Practice Management Filed under: Financial Coordinators, Treatment Planning Dentistry

How to Make Dentistry Affordable for Your Patients – Part One–Building Value

August 12, 2017 scottcairnsdds Leave a comment

Years ago I listened to a dental practice consultant (Kirk Behrendt) say one of the most important mantras for a…

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Posted in: Dental Practice Management Filed under: Case Acceptance, Dental Practice Management, Patient Communication, Treatment Planning Dentistry

How Patients Judge

August 11, 2017 scottcairnsdds Leave a comment

Early in my dental career, I was exposed to Malcolm Gladwell’s best selling book The Tipping Point. Gladwell tells a…

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Posted in: Dental Practice Management Filed under: Dental Systems

AGD 2017 Hands On Dental Photography Slides

July 15, 2017 scottcairnsdds Leave a comment

AGD Hands On Photo 2017 Handout click on link above to see selected slides from the hands on photography class…

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Posted in: Dentist Growth & Development, Slide Deck Collections Filed under: Dental Photography

5 Principles and 6 Steps to Solid Collections (Slide Deck)

February 19, 2017 scottcairnsdds Leave a comment

5 Principles of Collections Click on the link above to explore the 5 principles of collections. Practice Financially Arranged Dentistry…

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Posted in: Slide Deck Collections Filed under: collections, Dental Practice Management

Dentistry’s Newest Hat

February 8, 2017 scottcairnsdds Leave a comment

In the past twenty years, I have heard of three distinct and different references to the golden age of dentistry.…

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Posted in: Dental Practice Management

Top 10 Pitfalls of CEREC Prep Design

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Sloppy Prep I remember in a basic computer class in grade school where the teacher explained the theory of “Garbage…

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Posted in: Dentist Growth & Development Filed under: CEREC, Deliberate Practice For Dentists, Quality

Teeth Aren’t Tires

February 7, 2017 scottcairnsdds Leave a comment

Not too long ago I went to have my car serviced. While I was waiting in the lobby, the service…

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Posted in: Dentist Growth & Development Filed under: Case Acceptance

Associate Dentist Growth & Development

February 2, 2017 scottcairnsdds Leave a comment

Associate Dentist Development Click on the link above to view the slides from the presentation: “Building Associate Dentists’ Confidence in the…

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Posted in: Slide Deck Collections Filed under: Dentist Growth and Development, Leadership, Mentorship

Crown Preperation Improvement Through CEREC mentoring

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In a previous post I discussed the benefit of using CEREC technology as a useful tool in deliberate practice. The…

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Posted in: Dentist Growth & Development Filed under: CEREC, Coaching Dentists, Deliberate Practice For Dentists

When Quality Isn’t the Constant: Part Two, the Solution

January 31, 2017 scottcairnsdds Leave a comment

In part one we discovered that fear, laziness, ignorance, ambivalence and lack of skill are the main root causes of…

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Posted in: Dental Practice Management Filed under: Dental Mastery, Dental Practice Management, Dental Schedule, Quality

When Quality Isn’t the Constant: Part One, the Five Causes

January 29, 2017 scottcairnsdds Leave a comment

What happens when quality is not the constant? The simple answer is a loss of trust. We lose trust with…

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Posted in: Dental Practice Management Filed under: Dental Mastery, Dental Practice Management, Fear, Quality, Schedule

Enriching Patient Conversations: OARS

January 7, 2017 scottcairnsdds Leave a comment

OARS Click on the link above to view a slide deck on the motivational interviewing technique referred to as OARS.

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Posted in: Dentist Growth & Development Filed under: Motivational Interviewing, OARS, Patient Communication

Batting 500 is a Failure

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A System To Help More Patients Receive Care for Active Periodontal Disease in the Era of Saliva Testing (This post…

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Posted in: Dental Practice Management Filed under: Co-Discovery, Dental Practice Management, Dental Systems, Learning Ladder, Mouth Body Connection, MyPerioPath, Oral DNA Labs, Oral Systemic Health, Periodontal disease

Shoulders of Giants-Dr. Steve Carstensen

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Steve Carstensen is a general dentist who in his late 50’s sold his successful general dental practice to follow his…

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Posted in: Shoulders of Giants Interviews Filed under: Dental Sleep Medicine, Leadership, Life Lessons, Mentorship, Obstructive Sleep Apnea, Steve Carstensen

Share Your Stories (Slide Deck)

December 30, 2016 scottcairnsdds Leave a comment

Every day something happens in your organization from which others could learn. Every day these stories, these moments of learning…

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Posted in: Dental Practice Management, Slide Deck Collections Filed under: Knowledge, Stories

Achieving Your Goals (Slide Deck)

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It has been said that goal setting is the master skill of success. Goal setting is not making a resolution or…

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Posted in: Dentist Growth & Development, Slide Deck Collections Filed under: Dental Practice Management

Applied Wisdom: “Humble Inquiry”

December 27, 2016 scottcairnsdds Leave a comment

“Humble Inquiry: The Gentle Art of Asking Instead of Telling” Edgar Schein 110 pages Available on Audible: 3 hours 30…

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Posted in: Applied Wisdom Filed under: Book Review, Humble Inquiry, Patient Communication, Patient Conversations

CEREC: A Powerful Tool For Deliberate Practice

December 26, 2016 scottcairnsdds Leave a comment

CEREC: A Powerful Tool For Deliberate Practice In a previous articleThe Deliberate Practice of Healthcare, we discussed how deliberate practice…

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Posted in: Dentist Growth & Development Filed under: CEREC, Deliberate Practice For Dentists, Dental Systems, Dentist Growth and Development, Talent

The Treatment Plan Trap

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Dentists love to fix things. I know several dentists who find doing dentistry therapeutic, like pottery or painting. They can…

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Posted in: Dentist Growth & Development Filed under: Case Acceptance, Dental Practice Management, Dentist Growth and Development, Motivational Interviewing, Patient Communication, Treatment Planning Dentistry

Patient Communication Collection (Slide Deck)

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Click on the links (in RED) below to view short slide decks that can be used as a reference in…

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Posted in: Slide Deck Collections Filed under: Co-Discovery, Dental Examination Techniques, Dental Practice Management, Motivational Interviewing, Patient Communication, Patient Conversations, Pre-Clincal Interview

The Deliberate Practice of Healthcare

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Everyone is familiar with the concept of practice in medicine and dentistry. We know that the craft of delivering care…

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Posted in: Dentist Growth & Development Filed under: Deliberate Practice For Dentists, Dental Practice Management, Dentist Growth and Development, Talent

Peak Potential–A Path for Dentistry

December 10, 2016 scottcairnsdds Leave a comment

Most dentists thoroughly enjoy the technical aspects of their profession. We get excited about anything that makes our work better,…

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Posted in: Dentist Growth & Development Filed under: Dental Practice Management, Dentist Growth and Development, Maslow Hierarchy

Cut Them Some Slack

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Thoughts on the people that allow your business to grow Excess human resources (employees) offer advantages to performance and should…

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Posted in: Dental Practice Management Filed under: Dental Practice Management, Human Resources, Slack

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